As you might imagine, it can seem daunting for those outside of the telecommunications industry to interpret cryptic invoices, and to fully understand all the many options, opportunities and implications. The TeleSource team "speaks the language" and empowers business clientele with valuable Insight and exceptional support services.
The Connect™ software package developed by TeleSource, specifically for the needs of TeleSource clients, systematically identifies and isolates bogus charges and outdated rate plans in addition to ensuring that the carriers are billing the correct contractual rates. However, as you can see from our Case Studies, it takes real diligence to turn disputes into actual refunds and credits in a timely and responsible manner.
Great things are happening here. See for yourself how we are making a difference, one client at a time.
Automotive Case Study
Customer: Large multi-location automotive retailer with 75+ locations
Industry: Automotive
Goal: This company wanted to centralize the management of its telecommunications services in order to better capitalize on its volume purchasing power and reduce overall telecommunications spend. Additionally, the company sought a solution that would enable strategic business intelligence reporting on telecom expenses, such as cost center comparisons and trend analysis.
Challenges: As the majority of telecom services had been invoicing to the individual dealerships, the first challenge was to requisition the needed billing account data so an inventory of services (lines, circuits, 800#s, etc) could be constructed. Additionally the company needed a means to identify bogus charges, confirm services that it had disconnected or added, dispute billing that was not in line with contracts or address services that were provided to another organization but billed to the company in error.
TeleSource Connect™ Highlights: The TeleSource Account Team worked with the customer and their carrier Account Reps to build a contract repository to take advantage of Connect's™ ability to reconcile monthly invoices against inventory items and their associated contractual terms and conditions. Sample results included a $91,000+ credit from a local service provider for expanded local toll calls billing at the carriers "rack rate" for many months after multiple assurances a LPIC change order was processed and the traffic was successfully redirected to an appropriate plan.
TeleSource's billing diligence also netted a $3,000 refund for a dealership that had been paying for an 800# that was found to be ringing to a local law firm. Several dealerships were also able to take advantage of ongoing monthly savings in excess of $10,000+ for outdated rate plans that were optimized pursuant to TeleSource's recommendations.
TeleSource Client: 3 yrs.
Healthcare Case Study
Customer: Management company for primary care and physical therapy offices with 60+ locations
Industry: Medical
Goal: This company wanted to capitalize on its volume purchasing power and reduce overall telecommunications spend in addition to outsourcing telecom Move/Add/Change/Disconnect order processing and Help Desk trouble ticket management. Essentially this clients' IT staff employed TeleSource personnel as their "needed liaison" with telecom service providers in order to focus their energies on more strategic activities.
Challenges: This client wanted to allocate its IT staff resources to more strategic projects and traditional operations staff lacked telecom expertise to address an increasing number of invoices as the organization grew rapidly. The company needed a partner with the means to identify bogus charges, confirm services that had been disconnected or added, dispute billing that was not in line with contracts, attend to taxes and fees that were being incorrectly calculated, or address services that were provided to another organization but billed to the company in error.
TeleSource Connect™ Highlights: Most recently, the TeleSource Account Team assisted with the optimization of the customer's wide area network connectivity with initial savings reports in excess of $200,000 annually. Thanks in large part to the Connect™ inventory and contract management modules , the client also employs TeleSource Move/Add/Change/Disconnect order support as they open and close offices and entertain an upcoming move of their corporate location.
TeleSource Client: 5 yrs.
Retail Case Study
Customer: Ladies clothing chain with 1200+ locations
Industry: Retail
Goal: This client required Invoice Auditing and Management assistance, in addition to telecom Move/Add/Change/Disconnect order processing and Help Desk trouble ticket management. The customer's internal IT staff and Store Support Help Desk personnel view TeleSource as their "needed liaison" with telecom service providers in order to focus their energies on more strategic activities.
Challenges: Communicating Invoice Auditing results for 3200+ telecom invoices each month and providing a convenient means of requesting services for new stores were a few of the accommodations the TeleSource account team fielded in customizing its range of services for this customer. As a result, the customer's Accounts Payable department is able to process fewer, more accurate invoices thus saving internal resources and store construction personnel can focus on new store build outs with minimal involvement in phone line and DSL installations.
TeleSource Connect™ Highlights: Due to the large number of locations and a predisposition for unauthorized 3rd party charges on retail accounts, this customer saves $1,500 per month on average primarily due to diligence with the removal of "slamming and cramming" charges. Additionally customer also received a carrier refund in excess of $44,000 for for overcharges on their local service. Thanks to Connect™ business intelligence reporting and service optimization recommendations, this client also commissioned TeleSource to spearhead their Nationwide DSL Deployment project in 2005-06.
TeleSource Client: 14 yrs.
Trucking Case Study
Customer: Regional trucking company with 25+ locations
Industry: Trucking
Goal: This company wanted to capitalize on its volume purchasing power and reduce overall telecommunications spend in addition to outsourcing telecom Move/Add/Change/Disconnect order processing, Contract Sourcing and Compliance Management and Help Desk trouble ticket management. Essentially this clients' IT staff employed TeleSource personnel as their "needed liaison" with telecom service providers in order to focus their energies on more strategic activities.
Challenges: This client wanted to allocate its IT staff resources to more strategic projects and needed a partner with the means to identify bogus charges, confirm services that had been disconnected or added, dispute billing that was not in line with contracts, attend to taxes and fees that were being incorrectly calculated, or address services that were provided to another organization but billed to the company in error. Customer was also seeking assistance in benchmarking service providers and managing a deluge of telecom solicitations.
TeleSource Connect™ Highlights: In the past year, the TeleSource Account Team assisted the customer with a Frame Relay to IP VPN wide area network conversion with savings in excess of $65,000 annually. Thanks in large part to Connect™ order support and invoice auditing components, the client has also navigated a change in his corporate Long Distance supplier while enjoying a bevy of lesser known concessions. Ongoing projects supported by TeleSource personnel and the Connect™ application include wireless service plan aggregation and optimization, and the incorporation of SIP trunking.
TeleSource Client: 2 yrs.
"We had our best Communication month in at least the last 5 years thanks in large part to Telesource. Christine, Matt, and all the others at Telesource continue to help me lower my communication costs and maximize my resources."
-- Director of IT
