Privacy Policy

1. Introduction

TeleSource Communications Inc. ("TeleSource," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website telesourceinc.net, use our services, or interact with us in any way.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms or consultation requests
• Subscribe to our newsletters or marketing communications
• Request information about our services
• Communicate with us via phone, email, or other channels
• Apply for employment

This information may include:

• Name (first and last)
• Email address
• Phone number
• Company name and title
• Mailing address
• Any other information you choose to provide

2.2 Business Information

As a Communication Asset Management provider, we may collect and process business-related information on behalf of our clients, including:

• Telecommunications billing data
• Device and asset inventory information
• Usage and expense data
• Carrier account information
• Contract and agreement details

This business information is processed in accordance with our service agreements with clients and is subject to strict confidentiality obligations.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our Communication Asset Management services
• Communication: To respond to inquiries, provide customer support, and send important notices
• Marketing: To send promotional materials and information about our services (with your consent)
• Analytics: To analyze website usage and improve user experience
• Compliance: To comply with legal obligations and protect our legal rights
• Security: To detect, prevent, and address technical issues and security threats
• Business Operations: To manage our business relationships and contractual obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Employee training on data protection
• Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

For client business data processed through our Connect™ platform, retention periods are governed by individual service agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8.1 Website Analytics and User Activity Tracking

To better understand how visitors interact with our website and to improve our services, we collect and analyze information about your website usage. This includes:

Pages Visited

We track which pages you visit on our website, including:

• The specific pages and routes you access
• The order in which you navigate through our site
• Time spent on each page
• How you arrived at our website (referring pages)
• Date and time of each page visit

Actions Taken

We track specific actions you take while visiting our website, including:

• Phone Number Clicks: When you click on phone number links (tel: links) to call us
• CTA Button Clicks: When you click on call-to-action buttons, such as "Schedule a Call," "Request Consultation," or "Get Started"
• Form Interactions: When you interact with contact forms, consultation requests, or other submission forms
• Link Clicks: Clicks on important links, including links to consultation pages, contact pages, or service information
• Email Link Clicks: When you click on email address links (mailto: links)

Information Collected During Tracking

When tracking your website activity, we may collect the following information:

• Session identifiers (to group your page visits and actions)
• IP address (anonymized where possible)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Referrer information (the website that directed you to us)
• UTM parameters (if you arrived via a marketing campaign)
• Scroll position on pages
• Time spent on pages before taking actions
• The specific element clicked (button text, link destination, etc.)

How We Use This Information

We use website tracking data to:

• Improve User Experience: Understand how visitors navigate our site to optimize page layouts and content
• Measure Marketing Effectiveness: Analyze which marketing campaigns and pages drive the most engagement and conversions
• Optimize Conversion Paths: Identify which pages and CTAs are most effective at generating leads and inquiries
• Enhance Services: Use insights to improve our website content, service descriptions, and user journey
• Business Analytics: Generate reports on website performance, visitor behavior, and engagement metrics

Data Storage and Retention

Tracking data is stored securely in our database and is retained for analytical purposes. We retain this information for as long as necessary to provide analytics insights and improve our services, typically up to 24 months, unless a longer retention period is required by law.

Your Choices

You have the following options regarding website tracking:

• Browser Settings: You can disable cookies or use browser settings to limit tracking, though this may affect website functionality
• Do Not Track: Some browsers offer a "Do Not Track" feature. While we respect this signal, our tracking may still occur for essential website functionality
• Opt-Out: Contact us if you wish to opt out of specific tracking activities (note: this may limit our ability to provide personalized experiences)

Note: Our tracking system does not collect personally identifiable information (PII) unless you voluntarily provide it through forms or other interactions. Tracking data is aggregated and anonymized for analytical purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. TeleSource does not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.