24/7 Support Available Trusted for 30 Years
Technical Documentation

Mobility Management
Technical Specifications

Detailed technical information on device lifecycle management, MDM integration, policy management, and compliance capabilities.

5 Stage
Lifecycle
MDM
Integration
Policy
Enforcement
Full Lifecycle

Device Lifecycle Management

Procurement through retirement: managing the complete mobility lifecycle.

Lifecycle Stages

Procurement

Self-service portal for purchasing, carrier coordination

Configuration

Custom kitting, branding, app installation

Deployment

Direct ship to end user, MDM enrollment

Support

Repair coordination, replacement management

Retirement

Secure device retirement, service termination

Device Management

MDM Integration

Device Management Agnostic approach: we work with your existing MDM platform.

Supported MDM Platforms

Our mobility services integrate with leading device management platforms:

Platform Type Capabilities
BES (BlackBerry) Configuration and installation support
MDM Mobile Device Management platform integration
MSM Mobile Security Management integration
EMM Enterprise Mobility Management platforms

MDM Services

  • Configuration & Installation: MDM enrollment and configuration during kitting
  • Software Deployment: Coordinate mobile device software deployment
  • Device Repair: Coordinate replacement and device repair
  • Custom Applications: Custom mobile application installations
Governance

Policy Management

Automated mobility policy management with approval workflows and access controls.

Policy Features

  • Job Code Restrictions: Device and accessory availability by Job Code
  • Eligibility Controls: Monitor and restrict replacements prior to eligibility date
  • Approval Workflow: Multi-level approval process prior to purchase
  • User Allowances: Standard reporting on user allowances and limits
  • Optimization Reports: Proactive awareness reports showing optimization benefits

Security Controls

  • Multi-level Access: Management/Support Center override and approval
  • Policy Enforcement: Device and general use policy enforcement
  • Secure Retirement: Secured device retirement when employees leave
Compliance

Compliance & Auditing

Experience with maintaining compliance with major regulatory standards.

Compliance Standards

Six Sigma

Adherence to Six Sigma process standards

Sarbanes-Oxley (SOX)

Compliance with SOX requirements

Auditing Capabilities

  • Physical Inventory: Physical inventory management and manual hardware audits
  • Fee Auditing: Automatic audits for early termination, activation, and upgrade fees
  • Trend Analysis: Trend analysis and recommendations
  • Policy Enforcement: Device and general use policy development and enforcement
End User Tools

Self-Service Portal

Self-service capabilities for end users with policy controls.

Portal Capabilities

  • Device Ordering: Self-service portal for purchasing devices
  • Assisted Management: Assisted device management for support tickets
  • Policy Visibility: Users see only devices/accessories available for their role
  • Approval Tracking: Multi-level approval status visibility
One Call Changes Everything

Ready to Get Your Time Back?

Stop juggling vendors, chasing invoices, and playing phone tag with carriers. One conversation with TeleSource could save you thousands of dollars—and hours every month.