Detailed technical information on our multi-location TAC operations, escalation procedures, and ticketing system capabilities.
Multi-location service centers with flexible coverage options to meet any business requirement.
| Coverage Option | Availability |
|---|---|
| Business Hours Support | Standard business hours coverage |
| Extended Hours | Weekend and after-hours support |
| 24x7x365 Support | Round-the-clock coverage every day of the year |
All tickets managed and maintained within the Connect™ platform with full data retention.
Direct call to TAC
Email ticket creation
Connect™ ticket submission
| Tier | Managed By | Scope |
|---|---|---|
| Tier 1 | End User | Initial ticket submission and basic issue resolution |
| Tier 2 | Communications Staff | Full incident management and carrier coordination |
Level 1, 2 & 3 support escalation procedures ensure issues are resolved efficiently.
Initial contact, issue triage, basic troubleshooting, and ticket creation
Advanced troubleshooting, carrier coordination, and technical resolution
Complex issue resolution, vendor management, and engineering escalation
Customer-specific proactive IT monitoring, intervention, and reporting.
Stop juggling vendors, chasing invoices, and playing phone tag with carriers. One conversation with TeleSource could save you thousands of dollars—and hours every month.