Experts that make your business stronger.....
TeleSource Communications’ Technical Assistance Center (TAC) delivers comprehensive technical support to keep your communications business and critical applications running smoothly.
Our multi-location service centers are strategically placed and offer a suite of solutions available during regular business hours, weekend and after-hours, and 24x7x365, making our TAC experience unique and flexible to meet any business requirement.
TeleSource People Advantage:
24 x 7 x 365 Support Center
- Single point of contact to eliminate disruptions to your business operations.
- Scalable to your individual business needs.
- Flexible Service Level Agreements based upon standards that you define.
- 24 x 7 X 365 Support Services
- Phone, Email & Web Ticket Submissions
- Tickets managed and maintained within Connect
- Level 1,2 & 3 Support escalation procedures
- Full Incident management by Communications Staff (Tier 2) or End User (Tier 1)
- Retention of trouble ticket data for review and reporting
- Customer-specific Proactive IT Monitoring, Intervention, and Reporting
Support for all your Communications Assets, Services and Contracts