Technical Assistance Center 2024-03-14T21:20:34+00:00
Complimentary Consultation

Experts that make your business stronger.....

TeleSource Communications’ Technical Assistance Center (TAC)  delivers comprehensive technical support to keep your communications business and critical applications running smoothly.

Our multi-location service centers are strategically placed and offer a suite of solutions available during regular business hours, weekend and after-hours, and 24x7x365, making our TAC experience unique and flexible to meet any business requirement.

TeleSource People Advantage:

24 x 7 x 365 Support Center

  • Single point of contact to eliminate disruptions to your business operations.
  • Scalable to your individual business needs.
  • Flexible Service Level Agreements based upon standards that you define.
  • 24 x 7 X 365 Support Services
  • Phone, Email & Web Ticket Submissions
    • Tickets managed and maintained within Connect
    • Level 1,2 & 3 Support escalation procedures
    • Full Incident management by Communications Staff (Tier 2) or End User (Tier 1)
  • Retention of trouble ticket data for review and reporting
  • Customer-specific Proactive IT Monitoring, Intervention, and Reporting

Support for all your Communications Assets, Services and Contracts